Privacy Policy

At Sumaaw, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us through any of our channels.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to help us serve you better:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order.
• Non-Personal Information: Browser type, device information, IP address, and browsing activity for analytics and performance improvement.
• Cookies: Small files stored on your device to enhance your shopping experience and remember your preferences.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders efficiently.
• Communicate with you regarding your purchases or inquiries.
• Send updates, promotional offers, and product launches (only if you’ve opted in).
• Improve our website’s performance and personalize your shopping experience.
• Comply with legal and regulatory obligations.

3. Data Protection

We take your data security seriously.

• Your personal information is stored on secure servers with restricted access.
• Payment information is processed through trusted third-party gateways and is never stored on our servers.
• We regularly review and update our security measures to protect against unauthorized access or misuse.

4. Sharing of Information

We value your privacy — your data is never sold.
However, we may share information only with:

• Delivery partners to ensure smooth order fulfillment.
• Payment processors to complete secure transactions.
• Marketing and analytics services (like Facebook or Google) to help improve our outreach, only when necessary.

All third parties are bound by confidentiality agreements and are required to handle your data responsibly.

5. Cookies Policy

We use cookies to improve your browsing experience, personalize content, and analyze website performance. You can manage or disable cookies through your browser settings, but some site features may not function properly without them.

6. Your Rights

You have full control over your personal information. You can:

• Request access to your data.
• Ask for corrections or deletion of your information.
• Opt out of marketing emails anytime by clicking “unsubscribe.”

To exercise these rights, contact us at ecom.sumaaw@gmail.com.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or data handling practices, please reach out to us:

📞 Phone: +92 304 5299525
📧 Email: ecom.sumaaw@gmail.com
🏠 Address: Jasmine Block, Street 15, Bahria Town, Lahore